| 1. How was your initial call to our department handled? |
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| 2. Was the receptionist friendly and courteous? |
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| 3. How would you rate the registration process? |
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| 4. On the day of your consultation, how quickly were you seen by a nurse? |
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5. Were you educated about skin care and diet specific to your area of
treatment?
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| 6. After meeting with the Radiation Oncologist did you feel adequately
informed about your illness and the possible side effects of
treatment? |
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| 7. Prior to signing the consent, did you completely understand the
process and reason for tattoos marking your treatment area? |
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| 8. How close to your schedule time was, your simulation started? |
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| 9. Did your physician, nurse and/or therapist explain to you what the simulation would entail and the length of time it would take? |
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| 10. Were your needs reasonably met when your appointments for simulation and daily treatment were scheduled? |
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11. Was your first day on the treatment machine explained thoroughly?
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12. On the initial day of treatment did you feel that the therapists explained
to you what to expect?
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| 13. On your weekly visits did you feel your Radiation Oncologist addressed your needs? |
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| 14. On average how close to your daily treatment appointment time were you taken in? |
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15. If there was a delay was the reason explained to you?
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| 16. Did the radiation oncology staff act in a professional and courteous
manner in communicating with you and your family? |
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17. Overall, would you rate your experience with radiation oncology as...
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18. Did you meet with the Patient Navigator?
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| If Yes, were you: |
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| 19. Did you take advantage of any support services available to you?
If yes, please list |
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| were you: |
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| 20. Did you find the services beneficial? |
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21. Overall, how would you rate the cleanliness of the radiation oncology department?
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| 22. During your visits to the radiation oncology department did you see a health care worker clean their hands? (Hand cleaning includes washing with soap and water or using an alcohol-based hand sanitizer.) |
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| 23. Are there any additional support services that you would have liked offered to you? |
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